Shipping & Delivery Policy

Shipping and Delivery Timeline

Ready-stock products are normally dispatched within 2 to 5 business days and delivered within 5 to 12 business days after order confirmation. Made-to-order and customized products are normally dispatched within 10 to 25 business days and delivered within 15 to 35 business days after order confirmation and approval of final specifications. Therefore, our minimum delivery timeline is 5 business days and our maximum delivery timeline is 35 business days. The estimated timeline for each order may depend on product size, finish, customization, quantity and delivery location.

Delivery Locations

Vyomika Atelier delivers products across serviceable locations in India. Delivery availability may depend on the destination PIN code, accessibility, product dimensions and the availability of suitable transport. If a location is not directly serviceable, our team will contact the customer before dispatch to arrange an appropriate delivery method.

Shipping Charges and Installation

Applicable shipping, handling and installation charges are displayed during checkout, included in the quotation or communicated to the customer before order confirmation. Additional charges may apply for remote locations, special vehicles, difficult site access, unloading, crane services, upper-floor delivery or installation work outside the agreed scope. Such charges will be communicated before dispatch or service scheduling.

Order Tracking and Inspection

Customers will receive dispatch confirmation and available tracking or delivery coordination details by email, telephone or WhatsApp. Please inspect the packaging and product at the time of delivery. Visible transit damage, missing packages or incorrect items must be reported within 48 hours of delivery, with the order number, photographs and an unboxing video wherever possible.

Delays and Force Majeure

Delivery may occasionally be delayed due to severe weather, transport disruption, government restrictions, natural disasters, strikes, material shortages, incorrect delivery information, inaccessible sites or delayed customer approvals. If a significant delay occurs, Vyomika Atelier will inform the customer and provide a revised estimated delivery date.

Shipping Support

For shipping or delivery assistance, customers may contact Vyomika Atelier using the contact details provided on our website. Please include your order number when requesting an update. Installation, where purchased, may be scheduled separately after delivery and site-readiness confirmation.